The challenge
Healthcare visibility carries a higher burden of proof. Patients asking about preparation, fasting, fitness assessments, costs and recovery need accurate information, and AI systems tend to favor sources they can verify repeatedly.
One Mnet Health had the relevant clinical knowledge, but it was not consistently present in the answers patients received. Generic healthcare content and competing providers were cited more often, while the company's expertise was not organized around the specific questions shaping patient decisions.
The strategy
PromptRadar developed a clinically governed communications program designed to improve understanding without compromising accuracy.
The work brought together:
- 1.Patient-question mapping. We identified the pre-operative, procedure and recovery questions people were asking across major AI platforms.
- 2.Clinically reviewed content. Specialists helped turn those questions into direct, accessible guidance, with medical review and compliance built into the publishing process.
- 3.Expert-led media relations. Clinical expertise was shaped into responsible commentary and educational stories for healthcare, patient and industry audiences.
- 4.Authority and citation development. Consistent company information, credible third-party references and relevant placements strengthened the evidence surrounding One Mnet Health's areas of expertise.
The result
One Mnet Health recorded its first measurable visibility lift within 60 days. Branded prompt visibility increased by 285%, and the company became a top-three cited provider across tracked pre-operative prompts on ChatGPT, Claude, Gemini and Perplexity.
Qualified consultation enquiries increased fivefold. The program connected educational authority to a meaningful patient outcome, while maintaining the clinical oversight required for a high-trust category.
Why it worked
Healthtech communications cannot rely on attention alone. It must make expertise understandable, verifiable and useful. By aligning clinical review, media authority, third-party evidence and patient-led content, the campaign gave both people and AI systems stronger reasons to trust One Mnet Health.